Return and refund policy
Return policy -
We have a 5 day return policy, which means you have 5 day after receiving your item to request a return.
To be eligible for a return, your items must be in the damaged condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
UNBOXING VIDEO IS A MUST TO REQUEST A RELACEMENT
To start a return, you can contact us at care@gubbworld.com
Please note that returns will need to be sent to the following -
GROOM TOWN PRIVATE LIMITED
Khewat/Khata No.90 ,Khasra No. 755/2/2-0-2-12, 755/3-0-0-0756/2/2-6-8-3,761/2/2-0-0-10,766/1/2/2-0-17-19 village Sikohpur, village Sikohpur , Tehsil Manesar, Gurugram, Gurugram, Haryana, 122004
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions - care@gubbworld.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like bulk orders.
Exchanges - If approved, Exchnage of products will be processed and exchnage products will be delivered by 10 days from the time/date after approval.
RELACEMENT - If approved, Replacement of products will be processed and exchnage products will be delivered by 10 days from the time/date after approval.
Refund Policy -
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 business days have passed since we’ve approved your return, please contact us at care@gubbworld.com.
