FREE SHIPPING & COD on Purchase of Rs.499 or above.

Shipping charge of Rs 50 on order value less than Rs 400.

COD Available on RS 50 on order value less than RS 400.

Delivery Process

All domestic orders are processed within 1-2 business days. You can expect delivery of the order within 4-7 business days. For locations that are in the interiors or in the difficult coverage areas, this may take between 10-12 working days.

Cancellation Process

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on gubbcare@morepen.com (Monday to Saturday, (9:30 AM to 6 PM)In such cases, the order will be canceled, and the money will be refunded to you within 5-7 business days after the cancellation request is duly processed by us.

Return Policy

We are committed to ensuring your satisfaction with any GUBB USA product you have ordered from us. There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.

Submit a Ticket from contact us section on www.gubbworld.com and we will get back to you.

Conditions for Return

  • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged within 24 hrs of delivery.
  • Products/Items should be UNUSED & Products should be returned in their original packaging along with the original price tags, labels and invoices.
  • Products damaged while being used do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will refund your amount within 15 days.
  • In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item.
  • In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item.
  • You Can raise your return request within 7 days after the product is delivered, After 7 days of delivery no return/refund request accepted.
  • Raise a return/ replacement request via email (gubbcare@morepen.com) or call within 72 business hours of receiving the order.
  • We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.

No Exchange or Return will be applicable on order value less that 400

Refunds

We will process the refund after receipt of the product by Dr Morepen Limited, Refund will be processed based on the mode of payment of the order:

  • Refunds would be processed so as to reach the customer (if by cheque) or a credit to the credit card account within a maximum of 15 working days from the date of receipt of returned product by Dr Morepen Limited.
  • Orders paid by net banking accounts will be credited back to bank account.
  • For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the “billing name” provided at the time of placing the order and the cheque to be delivered to your billing address.

Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank.

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